Services

“Broader supply chain visibility and timely, fact based decisions increase market share and growth opportunities” – Gartner.com

Warehouse Management

There are a number of primary processes relating to the warehouse management of high value items which Bradian pride themselves on being best in class. These include:

  • Inbound processes involve activities relating to receiving, inspecting, validating, and quality controls relating to inventory being accepted into the facility.
  • Inventory management processes are essential to driving inventory rotation & ageing, reducing obsolete inventory, and improving the efficiency of Kitting & Bundling. Increased visibility leads to more accurate inventory management and effective warehouse operations that support a First-In-First-Out “FIFO” inventory rotation methodology which is facilitated by serial tracking. This also allows Bradian to monitor and track Key Performance Indicators “KPI’s” agreed with customers.
  • Stock take processes and reconciliation include counting and scanning all inventory, conducting physical ad-hoc spot checks on critical inventory and enforcing regular cyclical stock counts.
  • Critical components of Outbound processes are optimising accuracy and the speed of picking and packing for shipping and delivery. This is coupled to a fully integrated system of serialised scanning and tracking right across the supply chain to support multiple distribution channels with real-time integration between the courier and the warehouse.

Kitting and Bundling Projects

There are various circumstances that give rise to products requiring kitting or bundling.

  • Kitting may be the result of inventory needing to be repackaged, shrink wrapped, or requiring serial or EAN numbers to be applied. Bradian are able to do all these processes in-house using state of the art equipment where necessary.
  • Bradian has a proud history of providing SIM kitting solutions to the TelCo industry.
  • Bradian is often required to bundle two or more goods together – in some cases creating a new product code and description.

Flexibility in kitting and bundling extends to the Warehouse Management System which can be configured to drive activities on a production line, whether manual or automated. Where required a workflow or kitting instruction can be created. Existing workflows can also be copied and modified, or totally new workflows be created to include: minor changes, labelling, repackaging, bundling, and complex kit assembly.

Reverse Logistics Solutions

“Reverse logistics can no longer be an afterthought because there is just too much at stake in terms of brand presence, market engagement and customer experience”

Bradian’s reverse logistics solutions not only tracks product that was distributed from our facility but also those of other vendors as required by our customers. Where goods have been despatched from our facility we often manage these goods against warranties and ownership statuses. This includes the assessment and storage of inventory for repair or disposal.

Reverse logistics generally relates to handling product or orders on an individual basis and of varying quality which require specifically defined logistics processes. There is often a greater level of complexity and decision-making involved, which is bespoke to customer / channel requirements. The sooner and more effectively obsolete or damaged product can be moved through the reverse supply chain, the more value it will retain.

Bradian provides solutions on behalf of our customers for the following classifications: Consumer Protection Act returns, product recalls, bulk returns, dead on arrival “DoA”, beyond economic repair “BER”, out of box failures “OBF”, in warranty claims, and in / out of warranty repairs.

Courier & Logistics Management

Integration between order fulfilment and delivery logistics enables Bradian to continually update the customer on the progress of orders and delivery status, thereby improving the customer experience especially for e-commerce and direct-to-customer distribution channels.

Order consolidation and shipping according to the most economic service levels improve the efficiency and effectiveness of the supply chain.

Bradian manages the courier on behalf of the customer against agreed KPI’s and service levels (this includes goods in transit and losses). Our collective volumes are leveraged to realise significant cost savings on behalf of our customers.

Call Centre/Customer Services

Bradian offers a customer service call centre that focuses on communication between the consignee, the customer and the courier. Included in this is the management of delivery confirmation, exceptions, and proof of deliveries.
In addition the call centre acts as a primary initiator of the reverse logistics solution and external repair centre management.

Online Reporting

Bradian utilises a bespoke Warehouse Management System “WMS” that allows them to manage inventory on a real-time, serialised basis.

The WMS also enables Bradian to interface into various Enterprise Resource Planning “ERP” systems which in turn allows customers to notify Bradian of Purchase Orders being raised on suppliers and making changes as required, monitoring goods received and inventory management, and placing orders for processing and onward delivery. The WMS is also integrated into the courier system which allows for ongoing tracking and supports goods in transit reporting and claims management.

Bradian offers an online reporting system that empowers customers to be able to manage elements of their inventory and gives them access to online reports. This includes:

  • Detailed reporting and performance management for improved turn-around time and service level management
  • Inventory Management including inventory on hand by product type, SKU and IMEI, ageing and obsolescence
  • Channel and customer centric activity reporting
  • Daily productivity reports with dashboards relating to volume, value and goods in transit reporting