There are a number of primary processes relating to the warehouse management of high value items which Bradian pride themselves on being best in class. These include:
There are various circumstances that give rise to products requiring kitting or bundling.
Flexibility in kitting and bundling extends to the Warehouse Management System which can be configured to drive activities on a production line, whether manual or automated. Where required a workflow or kitting instruction can be created. Existing workflows can also be copied and modified, or totally new workflows be created to include: minor changes, labelling, repackaging, bundling, and complex kit assembly.
“Reverse logistics can no longer be an afterthought because there is just too much at stake in terms of brand presence, market engagement and customer experience”
Bradian’s reverse logistics solutions not only tracks product that was distributed from our facility but also those of other vendors as required by our customers. Where goods have been despatched from our facility we often manage these goods against warranties and ownership statuses. This includes the assessment and storage of inventory for repair or disposal.
Reverse logistics generally relates to handling product or orders on an individual basis and of varying quality which require specifically defined logistics processes. There is often a greater level of complexity and decision-making involved, which is bespoke to customer / channel requirements. The sooner and more effectively obsolete or damaged product can be moved through the reverse supply chain, the more value it will retain.
Bradian provides solutions on behalf of our customers for the following classifications: Consumer Protection Act returns, product recalls, bulk returns, dead on arrival “DoA”, beyond economic repair “BER”, out of box failures “OBF”, in warranty claims, and in / out of warranty repairs.
Integration between order fulfilment and delivery logistics enables Bradian to continually update the customer on the progress of orders and delivery status, thereby improving the customer experience especially for e-commerce and direct-to-customer distribution channels.
Order consolidation and shipping according to the most economic service levels improve the efficiency and effectiveness of the supply chain.
Bradian manages the courier on behalf of the customer against agreed KPI’s and service levels (this includes goods in transit and losses). Our collective volumes are leveraged to realise significant cost savings on behalf of our customers.
Bradian offers a customer service call centre that focuses on communication between the consignee, the customer and the courier. Included in this is the management of delivery confirmation, exceptions, and proof of deliveries.
In addition the call centre acts as a primary initiator of the reverse logistics solution and external repair centre management.
Bradian utilises a bespoke Warehouse Management System “WMS” that allows them to manage inventory on a real-time, serialised basis.
The WMS also enables Bradian to interface into various Enterprise Resource Planning “ERP” systems which in turn allows customers to notify Bradian of Purchase Orders being raised on suppliers and making changes as required, monitoring goods received and inventory management, and placing orders for processing and onward delivery. The WMS is also integrated into the courier system which allows for ongoing tracking and supports goods in transit reporting and claims management.
Bradian offers an online reporting system that empowers customers to be able to manage elements of their inventory and gives them access to online reports. This includes: