“Reverse logistics can no longer be an afterthought because there is just too much at stake in terms of brand presence, market engagement and customer experience”
- Handling product or orders on an individual basis and of varying quality that require specifically defined logistics processes with often a greater level of complexity and decision-making involved, which is bespoke to customer / channel requirements. The sooner and more effectively obsolete or damaged product moves through the reverse supply chain, the more value it will retain.
- Manage product against warranties and ownership statuses, including the assessment and storage of inventory for repair, sell off or disposal.
- Provide integrated solutions on behalf of our customers for the following return processes: Consumer Protection Act returns, product recalls, bulk returns, dead on arrival “DoA”, beyond economic repair “BER”, out of box failures “OBF”, in warranty claims, and in / out of warranty repairs.